Autonational Rescue is administered by Right Choice Insurance Brokers Limited. Registered Office: St James House, 27-43 Eastern Road, Romford, Essex, RM1 3NH. Registered in England and Wales No. 06423401.
In addition to those defined words and expressions, references to:
“personal information” means any information
that we have obtained from you or third parties in connection with a
service or product provided to you that is held now or at any time in
the future by us ; and “Act” mean the Data
Protection Act 1998, as amended from time to time.
Your privacy is very important to us. We are committed to protecting your
privacy during your visits to our Website and recognise our responsibility
to keep the personal information you provide to us confidential at all
times. This Privacy Statement outlines how we collect and use your personal
information and sets out some of the security measures taken in order
to protect your privacy. Please read it carefully.
We offer online quotations and online cover, and policy administration.
on breakdown insurance solely for permanent residents of the United Kingdom
accessing and using the Website from within the United Kingdom. Accordingly,
this Privacy Statement is directed only at such persons and should be
page of the Website.
When do we collect personal information?
We collect personal information directly from you when you register for
any online service with us or deal with us over the telephone, such as
a request for a quote, the purchase of a breakdown policy through us or
the provision of policy administration or claims handling services. We
limit the collection of personal information to what we need to know to
maintain the accuracy of our records, to verify the identity and assess
the financial standing of customers, to assist us in providing a high
standard of service, and to fulfil any legal and regulatory requirements.
We will do our best to ensure that your details are accurate and kept
up-to-date and we would ask you to assist us in doing so by notifying
us in writing of any changes to your personal information.
How do we process your personal information?
Right Choice Insurance Brokers Ltd is the registered data controller in relation
to personal information held about you for the purposes of the Act.
All personal information provided by you is held securely and in confidence
by us in our computerised and other records. When we process your personal
information we do so in compliance with the terms of Act. We maintain
strict security standards and procedures with a view to preventing unauthorised
access to your data. We use leading technologies, such as data encryption,
fire walls and server authentication to protect the security of your
Can I see the personal information you hold about me?
You have the right to receive a copy of the personal information we
hold about you at any time, on written request and payment of a £10
Should you wish to receive a copy of the personal information we hold
about you, please write to our Company Secretary at the registered office
address (shown above) enclosing the £10 administration fee.
How do we use your personal information?
We may use and analyse your personal information for the following
- in relation to our online quotation service, to provide you with
- in relation to our online cover service, to consider your application
for, and facilitate your purchase of, an insurance policy through
- to provide you with other services, including managing and administering
the insurance policies you take out through us, and providing assistance
with your claims and enquiries;
- to offer you the opportunity to renew a policy or purchase a replacement
- to update our records about you;
- to check your identity to prevent money laundering (unless you furnish
us with satisfactory proof of identity);
- to undertake credit searches and fraud searches (see further below);
- to enable us to conduct research and statistical analysis and facilitate
our internal customer service monitoring; and
- to improve the quality of our service and the efficiency of our
Website and systems.
When you browse the Website and do not make use of any of our online
services we do not collect or process any personal information of yours.
as the number of visitors to certain areas of the Website), which we
compile for statistical purposes to help us develop and enhance the
Website and our online services. You cannot be individually identified
from this cookie-derived data.
you can decline cookies, should you so wish, please click on the ‘Cookies
Statement’ link provided at the bottom of every page of the Website.
Collection and processing of sensitive information
We will process any sensitive information you provide to us in accordance
information about you and/or others except for the specific purposes
for which you provide it and to provide the services described in your
breakdown insurance policy. We will process any sensitive information
you provide to us about a third party on the basis that you have provided
us with this information with the explicit consent of that third party,
so please ensure that you only provide us with sensitive information
about others having obtained their prior agreement to this.
By requesting that we provide you with online services, or contacting
us over the telephone to request the provision of services in relation
to a quotation or breakdown insurance policy, we will consider you to
give consent to our collecting and processing (as outlined above) of
any sensitive information about you and/or relevant others which you
may be required to provide.
Do we share your personal information with anyone else?
The nature of our online services means that from time to time we
may have to share your personal information with third parties, both
within and outside the Right Choice group. Please note that the other companies
within the Right Choice group have in place the same privacy and security
standards as we do and will collect and process your personal information
(including any sensitive information) in accordance with this Privacy
Policy. In respect of those third parties outside the Right Choice group with
whom we may have to share your personal information, we will [take all
reasonable endeavours to] obtain their agreement to collect and process
your personal information (including any sensitive information) on terms
strictly confidential and to use it solely for the purpose(s) for which
we provide it to them.
Third parties with whom we may have to share your personal information
as outlined above may include:
- insurers who provide [and administer] the insurance policies you
purchase through us and any third party insurance administrators who
may provide services to you under the terms of such policies;
- independent contractors or other third parties we may engage from
time to time to provide services to us;
- our professional advisers;
- any regulatory or governmental body, or other supervisory body with
rules and/or codes of practice to which we are subject, which requests
or requires access to it; and
In addition, in order to prevent and detect fraud we may at any time:
- share personal information about you with other companies in the
Right Choice group and with other insurers or financial institutions;
- pass on your personal information to the operator of any database
or register used to check new information provided against existing
information held to prevent fraudulent claims, including the Claims
and Underwriting Exchange Register, and the Insurance Hunter Database
(a central insurance and claims checking system), which may result
in your details being shared with other insurers;
- check your personal information with fraud prevention agencies (please
note that where you have provided us with false or inaccurate information
and we suspect fraud, we will record this and pass this information
on to fraud prevention agencies);
Use of your personal information for marketing purposes
From time to time, we may wish to contact you with offers relating
to products and services of ours and of carefully selected third parties
who provide similar products and services (including other companies
within the Right Choice group) which we think may interest you. However, we
will only use your personal information for marketing purposes where
you have given prior consent for us to do so.
When you make use of our services and provide us with personal information
and we would like to use that personal information for our own marketing
purposes and/or pass it on to carefully selected third parties (including
other companies in the Right Choice group) we will make a clear request on
each occasion on which we wish to do so. You have the right not to give
consent in respect of each and every such request, and we will always
provide you with the clear option of doing so. Should you choose not
to give consent to your personal information being used for our, and/or
third parties’, marketing purposes, we will respect your wishes.
and that, from time to time, we may amend or update the content without
informing you in advance. The Website will always display the current
or otherwise requesting that we provide you with services, you acknowledge
that you accept any such amendments or updates and so we recommend that
to choose not to give consent to your personal information being used
for our, and/or third parties’, marketing purposes, as set out
Governing law and jurisdiction
subject to the jurisdiction of the courts of England and Wales.